Support Portal - for customers to log and manage cases
I'd like to see a method for customers to login (using their own email/password) and be able to log new support cases, monitor cases already logged, and be able to update and close them if required.
Also the ability to upload attachments that may be related,
We now have a Case Portal. This uses the Workbooks Process Engine so it can be configured to meet customer requirements. Please contact our support team if you would like this setting up.
AdminJames Kay (Admin, Workbooks Online) commented
There is a video now: http://youtu.be/DjcVQ3mzLss
Stephen Foster commented
Along with Matt Bostock - this would be of great value to our business and would welcome it at the earliest stage. Update please
Matt Bostock commented
Is there any update on this please? The last update was promised in November 2011.
Any update on this Keith?
Paul Oxley commented
You have another sale when this is ready !
@Phil - I know we've been working on the portal. I'll check where we are with it and come back to you with a further update. Thanks, Keith
Phil Borland commented
Any news on the release date for this?
Faisal Misle commented
I would love to have this feature too
Jeremy Carter commented
If we were to ever consider using the Case Management module then this feature would be a pre-requisite requirement for us.